Customer Reviews for Microsoft Windows Vista Anytime Upgrade Pack with SP1 [Home Premium to Ultimate]

Microsoft Windows Vista Anytime Upgrade Pack with SP1 [Home Premium to Ultimate]
by Microsoft Software

Microsoft Windows Vista Anytime Upgrade Pack with SP1 [Home Premium to Ultimate] Our Price: $159.99
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Software Reviews of Microsoft Windows Vista Anytime Upgrade Pack with SP1 [Home Premium to Ultimate]

Customer Review: Vista Upgrade
Summary: 2 Stars

We have 2 laptops, same brand, same options but the Vista Upgrade worked on only one. Microsoft compatability issues are all over the board and you have no way of knowing if this product will work or not. The laptop it worked on is improved with this product. The laptop it did'nt work on had to be taken to an expert to find out which drivers were not reloaded with Vista and repair. Hope you have access to a computer whiz if you try this product.

Customer Review: Upgrade!
Summary: 4 Stars

Upgraded to get extra features, expect lenghthy time for the process to complete! Works good.

Customer Review: Don't get this if you want the 64Bit Version of Vista Ultimate
Summary: 1 Stars

So far I have called Microsoft 3 times, and have received 3 extra copies of Vista Ultimate 32Bit. My goal was to get the free upgrade to 64Bit, but instead so far I have paid extra to get 3 additional copies of the 32Bit version. They have so far sent me 2 "replacement" DVDs and one set of CDs. I have looked at my email order confirmations several times they say 64 bit just like the Microsoft customer care person says I bought...

Customer Review: Microsoft Hoses Us Again
Summary: 1 Stars

Microsoft's upgrade from Home Vista to Ultimate Vista - the supposed cutting edge operating system of all time - does not include a disc for 64 bit installation. They send you a disc for a 32 bit upgrade, but charge you for an additional disc in you want the 64 bit upgrade. Another example of why we all hope Linux eventually will triumph.

Customer Review: Don't blame Amazon for getting 32-bit when you need 64-bit--BLAME MICROSOFT
Summary: 3 Stars

Don't blame Amazon when you receive a 32-bit only version of the upgrade. BLAME MICROSOFT.

I ordered my copy of the Vista Home Premium to Ultimate Anytime Upgrade direct from Microsoft, hoping to avoid this whole 32-bit only fiasco, despite the fact that shipping time from Microsoft is two to four weeks.

The package did arrive a few days early, but guess what... Microsoft sent me the 32-bit only version of the upgrade, and now they expect me to pay shipping on a copy of the 64-bit disc.

I patiently waited for upgrade to arrive, and this is what I get? How stupid is that? Would it have been so hard to include both versions in the package?

Thanks, Microsoft. Don't think for a second I going to easily fork over another $5.99 to ship what you should have sent me in the first place....

UPDATE: It took some time, but I finally got hold of a rep who could help me at 888.285.6272 (open 'til 7:00 PM PT weekdays). After explaining I ordered direct from MS to avoid the whole 32-bit issue problem, she put my order in for 64-bit, to be shipped at no additional cost to me. Be prepared to listen to hold music for awhile, as the reps are busy with this issue alone.

BTW, you must call for the 64-bit replacement. Online alternate media ordering (URL in your 32-bit DVD package) will most likely only give you the option of ordering 32-bit CDs.

Ms. MS Rep Lady: THANK YOU for a pleasant ordering experience, despite the circumstance. I wish all reps were that pleasant. Great job!
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